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Managing Vendors to Get Results, III
The objective of this series was to provide a set of critical success factors that will enable companies to effectively partner together and deliver value to customers. To that end, three areas were highlighted. First, know your partner. Second, deeply embed technical planning and tactical management into the relationship. The final...
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New Media 3-Screen Live Event Implementation
Trillium used its Project Recovery framework to successfully manage the implementation of the concurrent viewing of a live International Golf Tournament for three viewing screens – TV, Computer, and mobile wireless device. The integration process that provided golf fans with extensive live coverage and on demand content from the course. Wireless customers had exclusive access...
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Managing Quality to Improve Results
Trillium helped the client overcome significant challenges by providing a Quality Assurance and Certification strategy, framework, and best practice expertise to improve the quality of delivery throughout the development lifecycle. These changes increased the overall quality of delivery and identified key areas in the development process where additional structure was necessary....
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Managing Vendors To Get Results
How do companies with different delivery models, and different standards work together effectively to deliver a product for a customer? Changes in economic conditions, the desire for efficiencies, and the need for specialized expertise are just a few reasons why companies are turning to vendors and partners to develop and enhance products for their customers. These...
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Global Telecommunications Firm
Our client was experiencing a backlog of production support issues that occurred as a result of an application deployment. The volume of support issues was increasing much faster than expected. Resolution of a Severity 1 issues rose to 16 hours. The client turned to Trillium to help it reduce resolution time and put processes in...
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Trillium Successfully Delivers a SaaS CRM Solution for a Healthcare Information Company
Having grown through merger and acquisition, a major Healthcare Information company had multiple, disparate sales and CRM systems. They were in the middle of their third attempt to internally implement an enterprise-wide CRM application and were again encountering roadblocks primarily due to the lack of executive sponsorship. The effort was falling dangerously behind schedule. ...
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